Terms & Conditions
Travel fee charges & additional costs
*Minimum of $100 callout applies
*Please note that travel fees are NOT built into our treatment prices
*Travel fees are discussed at point of contact as each booking is dependant on distance & treatments
*Travel fees are implemented to cover the travel time/costs of our therapists
*Parking charges may be additional in the instance of a therapist needing to use street or public car parks
*Travel charges may be waived in the instance of larger group bookings but is up to the discretion of the business owner
*A more significant travel fee may apply to hotels/Air BnBs or areas that are greater than 25 minutes travel for our therapists
*A 10% surcharge applies to Sunday & Public Holiday bookings
*Please get in touch to find out if a travel charge may apply to your booking
Objectives and Background
Treat Mobile Beauty is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment. We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
When booking with Treat Massage & Beauty you are agreeing to our booking & cancellation policy.
Cancellation Process
When booking with Treat, you are agreeing to our cancellation policy.
We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice (a minimum of 24 hours). This allows us to fill that appointment slot.
You may cancel by contacting us on the numbers below.
We require a minimum of 24 hours’ notice for cancellation.
If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.
Late arrivals can only be extended to the remaining time of the allocated appointment time.
If you are 30 minutes late past your appointment we will have to reschedule/cancel the appointment, which may incur cancellation fee.
(a) phone 0403236295; or (b) email treatmobilebeauty@hotmail.com.
Please see section 8 for group bookings
Cancellation Fee
(a) The cancellation fee is 50% of the total appointment value.
(b) The cancellation fee will be charged by bank transfer or taken from your prepaid payment.
(c) The cancellation fee may be deducted from any deposit paid for the appointment.
(d) The cancellation fee is the sole responsibility of the client and must be paid in full within 14 days after invoicing.
Failure to do so will result in your unpaid account being referred to third party debt collection.
No Shows
Failure to attend your appointment will result in 100% cancellation fee.
In the instance of gift voucher redemption, a "no show' will result in the voucher being redeemed in full.
Refund policy
If the notice of cancellation is given 24 hours before the scheduled appointment, Treat Mobile Beauty will refund any deposit that was received to book an appointment (excludes group bookings).
Questions
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0403236295.
Group bookings/Corporate bookings/Mobile bookings including hotel visits
A deposit of 20% (total value of party) must be paid at the time of booking to secure your date.
When paying a deposit you agree to terms + conditions of Treat Massage & Beauty.
All group bookings must be paid in full a minimum of 7 days prior to the appointment date; failure to do so may result in the cancellation of your booking.
Cancellations prior to 72 hours will incur a charge of 50% of the booking value (to cover expenses incurred).
Failure to do so will result in the unpaid account being referred to third party debt collection.
Cancellations with 72 hours plus will receive a full refund minus the 20% deposit (to cover expenses incurred).
Any unwell/absent guests will be charged for their booked treatments unless 72 hours’ notice is provided.
Additional treatments may be added on the day of bookings but must be paid in full on the day.
Travel fee charges & additional costs
*Minimum of $100 callout applies
*Please note that travel fees are NOT built into our treatment prices
*Travel fees are discussed at point of contact as each booking is dependant on distance & treatments
*Travel fees are implemented to cover the travel time/costs of our therapists
*Parking charges may be additional in the instance of a therapist needing to use street or public car parks
*Travel charges may be waived in the instance of larger group bookings but is up to the discretion of the business owner
*A more significant travel fee may apply to hotels/Air BnBs or areas that are greater than 25 minutes travel for our therapists
*A 10% surcharge applies to Sunday & Public Holiday bookings
*Please get in touch to find out if a travel charge may apply to your booking
Objectives and Background
Treat Mobile Beauty is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment. We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
When booking with Treat Massage & Beauty you are agreeing to our booking & cancellation policy.
Cancellation Process
When booking with Treat, you are agreeing to our cancellation policy.
We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice (a minimum of 24 hours). This allows us to fill that appointment slot.
You may cancel by contacting us on the numbers below.
We require a minimum of 24 hours’ notice for cancellation.
If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.
Late arrivals can only be extended to the remaining time of the allocated appointment time.
If you are 30 minutes late past your appointment we will have to reschedule/cancel the appointment, which may incur cancellation fee.
(a) phone 0403236295; or (b) email treatmobilebeauty@hotmail.com.
Please see section 8 for group bookings
Cancellation Fee
(a) The cancellation fee is 50% of the total appointment value.
(b) The cancellation fee will be charged by bank transfer or taken from your prepaid payment.
(c) The cancellation fee may be deducted from any deposit paid for the appointment.
(d) The cancellation fee is the sole responsibility of the client and must be paid in full within 14 days after invoicing.
Failure to do so will result in your unpaid account being referred to third party debt collection.
No Shows
Failure to attend your appointment will result in 100% cancellation fee.
In the instance of gift voucher redemption, a "no show' will result in the voucher being redeemed in full.
Refund policy
If the notice of cancellation is given 24 hours before the scheduled appointment, Treat Mobile Beauty will refund any deposit that was received to book an appointment (excludes group bookings).
Questions
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0403236295.
Group bookings/Corporate bookings/Mobile bookings including hotel visits
A deposit of 20% (total value of party) must be paid at the time of booking to secure your date.
When paying a deposit you agree to terms + conditions of Treat Massage & Beauty.
All group bookings must be paid in full a minimum of 7 days prior to the appointment date; failure to do so may result in the cancellation of your booking.
Cancellations prior to 72 hours will incur a charge of 50% of the booking value (to cover expenses incurred).
Failure to do so will result in the unpaid account being referred to third party debt collection.
Cancellations with 72 hours plus will receive a full refund minus the 20% deposit (to cover expenses incurred).
Any unwell/absent guests will be charged for their booked treatments unless 72 hours’ notice is provided.
Additional treatments may be added on the day of bookings but must be paid in full on the day.